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ReusePass 101: Program Overview

TIMELINE: START HERE


Action items: After reading this page, here are the action items that need to be completed:

  • Achieve a high level understanding of how the ReusePass program works


HOW IT WORKS



SIGN UP FLOW & REUSEPASS APP

  • Sign up: Consumers select their campus from the ReusePass website – no app download is required.

    • Campuses choose which fields to collect during sign up (email, Student ID, and/or SSO).

  • Access QR Code & Track Activity: On the ReusePass web app, consumers can access their ReusePass QR code (the unique identifier that links them to their check-outs), view what containers they have checked-out, and when containers are due.



SMS NUDGES & RENTAL TIMELINE

  • We send SMS reminder nudges directly to consumers informing them how to use the program, and on late and failed containers.

    • One-time messages: consumers receive a one-time welcome message when they sign up and a one-time message explaining the program when they open their first loop.

    • Recurring messages: consumers receive a late message if the container has not been scanned-in by day 6, and a failed container message if the container has not been scanned-in by day 14.

  • Rental Timeline

    • Our rentals are on a 14 day timeline from scan-out to fail

    • We communicate a 3-day return window to consumers

    • A rental is considered “late” on day 6, and the consumer will receive a SMS nudge

    • A rental is considered “failed” on day 14, and the consumer will receive a SMS nudge



OPERATOR EXPERIENCE

  • Operators use the Topanga.io ScanApp, a downloadable app from the google play store on an android device, to scan-out and scan-in containers.







  • Laborless scan-in

    • RFID is Topanga’s passive scan-in technology. As containers pass through the RFID read zone they will be scanned back in. If you are interested in implementing RFID passive scan-in technology reach out to the Topgana.io team.




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