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Your Onboarding Roadmap
BELOW IS A COMPLETE OVERVIEW OF ONBOARDING STEPS FROM CONTRACT SIGNING THROUGH TO LAUNCH.
PRE-KICK OFF
ReusePass 101 Presentation with Topanga.io’s Sales Team
Make a verbal commitment, receive service order for review
Return signed contract
Once received, a kick-off call will be scheduled with Topanga.io to start the implementation process!
PROGRAM KICK-OFF CALL
The POC for operations, IT, and marketing are requested to attend the kickoff call
A Topanga.io CSM will walk through your program’s configurations, review ReusePass Academy resources you’ll use to launch your program, and answer any questions
The CSM will review all requirements and next steps by department to ensure team is aligned on needs and launch timeline considerations
Post-kick off your CSM will send applicable launch resources and checklists for your onboarding journey
LAUNCH ROADMAP
It typically take 6 weeks to launch a program, below is a combined outline of tasks for all departments. ReusePass Academy contains detailed instructions and resources for these items broken out by lead time.
6 WEEKS PRE-LAUNCH
Post kick-off outstanding program configurations confirmed with Topanga CSM (if applicable - return method and sign-up requirements)
RFID form submitted to Topanga with reference photos and install availability*
Procurement:
Containers ordered
Return bins ordered
Drying racks ordered
ScanApp devices ordered
Hardware accessories ordered (Device mounts, cases, chargers, chords)
*Typical lead time for RFID install date confirmation is 4-6 weeks out. Delays in submitting form after review of power and connectivity requirements by IT and facilities can cause launch delays.
4 WEEKS PRE-LAUNCH
SSO requirements reviewed and SSO form submitted to Topanga
Marketing materials ordered: Return receptacle graphics, posters, etc.
Request dashboard logins for all those who require access
Site Visit Scheduled (Pro Tier only or add on service)
Outstanding program configurations confirmed with Topanga:
Integrations (GrubHub, Starship, etc) submitted
Charging, Charge $ Amount
Mandatory/Single Use
Return locations and number of bin
3 WEEKS PRE-LAUNCH
SSO integration is set up and live (if applicable)
Integrated shop testing completed (if applicable)
ReusePass labels applied to containers following Topanga’s detailed application guidelines (if self applying)
Dashboard logged into and dashboard resources reviewed
RFID Pre-Install Checklist completed (IT and facilities support required)
2 WEEKS PRE-LAUNCH
ScanApp’s configured, labeled with login info, and connected to stable WiFi connection
Marketing materials distributed, promotional and operational signage posted
Return bins wrapped in ReusePass graphics and placed at locations
RFID Installed and testing completed
ReusePass landing page is complete
ReusePass launch email blast sent
1 WEEK PRE-LAUNCH
All ScanApp devices set up in mounts at their correct stations
User experience tested from signup to checkout to return
Test rental activity reviewed in the dashboard
Operator ScanApp training complete
ReusePass training materials printed and posted at scanning locations
Labeled containers have been stocked at all locations
ReusePass social media announcements posted
Ambassador / Tabling efforts scheduled
Site visit by Topanga CSM (if applicable)
POST-LAUNCH
The Program Maintenance section of ReusePass Academy provides resources, tools, and structured support to help you maintain the success of the program over time and strive towards expansion.
Here’s a quick checklist of our recommended best practices to keep your program running smoothly:
Check Dashboard on a regular cadence
Ensure all new operators are trained
Keep open and fluid communication with your CSM
Respond to program inquiries from users and address issues in the dashboard (if no live support)
Utilize the “Forgiveness Settings” in the Program Settings of the dashboard
RFID Clients: Check the dashboard’s Activity tab → Asset events to ensure loops are closing at locations with RFID readers installed
GH Auto-Charging Schools: 3 weeks post-launch run a charge report to confirm charges are going through as expected
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