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Your Onboarding Roadmap

BELOW IS A COMPLETE OVERVIEW OF ONBOARDING STEPS FROM CONTRACT SIGNING THROUGH TO LAUNCH.



PRE-KICK OFF

  • ReusePass 101 Presentation with Topanga.io’s Sales Team

  • Make a verbal commitment, receive service order for review

  • Return signed contract

  • Once received, a kick-off call will be scheduled with Topanga.io to start the implementation process!


 

PROGRAM KICK-OFF CALL

  • The POC for operations, IT, and marketing are requested to attend the kickoff call

  • A Topanga.io CSM will walk through your program’s configurations, review ReusePass Academy resources you’ll use to launch your program, and answer any questions

  • The CSM will review all requirements and next steps by department to ensure team is aligned on needs and launch timeline considerations

  • Post-kick off your CSM will send applicable launch resources and checklists for your onboarding journey


 


LAUNCH ROADMAP

It typically take 6 weeks to launch a program, below is a combined outline of tasks for all departments. ReusePass Academy contains detailed instructions and resources for these items broken out by lead time.


6 WEEKS PRE-LAUNCH

  • Post kick-off outstanding program configurations confirmed with Topanga CSM (if applicable - return method and sign-up requirements)

  • RFID form submitted to Topanga with reference photos and install availability*

  • Procurement:

    • Containers ordered

    • Return bins ordered

    • Drying racks ordered

    • ScanApp devices ordered

    • Hardware accessories ordered (Device mounts, cases, chargers, chords)

*Typical lead time for RFID install date confirmation is 4-6 weeks out. Delays in submitting form after review of power and connectivity requirements by IT and facilities can cause launch delays.


4 WEEKS PRE-LAUNCH

  • SSO requirements reviewed and SSO form submitted to Topanga

  • Marketing materials ordered: Return receptacle graphics, posters, etc.

  • Request dashboard logins for all those who require access

  • Site Visit Scheduled (Pro Tier only or add on service)

  • Outstanding program configurations confirmed with Topanga:

    • Integrations (GrubHub, Starship, etc) submitted

    • Charging, Charge $ Amount

    • Mandatory/Single Use

    • Return locations and number of bin


3 WEEKS PRE-LAUNCH

  • SSO integration is set up and live (if applicable)

  • Integrated shop testing completed (if applicable)

  • ReusePass labels applied to containers following Topanga’s detailed application guidelines (if self applying)

  • Dashboard logged into and dashboard resources reviewed

  • RFID Pre-Install Checklist completed (IT and facilities support required)


2 WEEKS PRE-LAUNCH

  • ScanApp’s configured, labeled with login info, and connected to stable WiFi connection

  • Marketing materials distributed, promotional and operational signage posted

  • Return bins wrapped in ReusePass graphics and placed at locations

  • RFID Installed and testing completed

  • ReusePass landing page is complete

  • ReusePass launch email blast sent


1 WEEK PRE-LAUNCH

  • All ScanApp devices set up in mounts at their correct stations

  • User experience tested from signup to checkout to return

  • Test rental activity reviewed in the dashboard

  • Operator ScanApp training complete

  • ReusePass training materials printed and posted at scanning locations

  • Labeled containers have been stocked at all locations

  • ReusePass social media announcements posted

  • Ambassador / Tabling efforts scheduled

  • Site visit by Topanga CSM (if applicable)



 


POST-LAUNCH

The Program Maintenance section of ReusePass Academy provides resources, tools, and structured support to help you maintain the success of the program over time and strive towards expansion.


Here’s a quick checklist of our recommended best practices to keep your program running smoothly:

  • Check Dashboard on a regular cadence

  • Ensure all new operators are trained

  • Keep open and fluid communication with your CSM

  • Respond to program inquiries from users and address issues in the dashboard (if no live support)

  • Utilize the “Forgiveness Settings” in the Program Settings of the dashboard

  • RFID Clients: Check the dashboard’s Activity tab → Asset events to ensure loops are closing at locations with RFID readers installed

  • GH Auto-Charging Schools: 3 weeks post-launch run a charge report to confirm charges are going through as expected



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